Privacy Policy

Effective Date (Last Updated): 30 May 2025

Tekio Inc. ("TEKIO," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our customer experience design training and consulting services, whether virtually or in-person, or interact with our website, www.tekio.io, or other services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Personal information is data that can be used to identify you, such as:

Contact Information: Name, email address, phone number, mailing address.

Professional Information: Job title, company name, industry, or other details provided during registration for training or consulting services.

Payment Information: Credit card details, billing address, or other payment-related information processed through secure third-party payment processors.

Account Information: Username, password, or other credentials for accessing our virtual platforms or services.

b. Non-Personal Information

Non-personal information does not directly identify you, such as:

Usage Data: Information about how you interact with our website or virtual platforms, including IP address, browser type, device information, pages visited, and time spent on our Services.

Training and Consulting Data: Feedback, survey responses, or notes collected during training sessions or consulting engagements—e.g., responses to exercises or evaluations).

Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance your experience and analyze usage trends.

c. Information from Third Parties

We may receive information about you from third parties, such as:

Business partners or event organizers who register you for our training or consulting services.

Analytics providers or marketing platforms that provide aggregated data about user behavior.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you register for a training session, request consulting services, fill out forms on our website, or contact us via email, phone, or other channels.

Automatically: Through cookies, analytics tools, or other technologies when you visit our website or use our virtual platforms.

From Third Parties: Through partners, clients, or vendors who provide us with your information for the purpose of delivering our Services.

3. How We Use Your Information

We use your information to:

Provide and improve our training and consulting services, including scheduling, delivering, and personalizing sessions.

Process payments and manage billing for our Services.

Communicate with you about our Services, including sending confirmations, updates, or promotional materials (with your consent where required).

Analyze usage trends to enhance our website, virtual platforms, and overall service offerings.

Respond to your inquiries, feedback, or support requests.

Comply with legal obligations or protect our legal rights.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in delivering our Services, such as payment processors, virtual platform providers, or analytics tools. These providers are contractually obligated to protect your information.

Business Partners: With partners or co-organizers of training or consulting events, but only with your consent or as necessary to provide the Services.

Legal Compliance: When required by law, such as in response to a subpoena, court order, or other legal process.

Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.

With Your Consent: For any other purpose disclosed to you at the time of collection or with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your experience on our website and virtual platforms.

Track usage patterns and improve our Services.

Deliver targeted advertising (with your consent where required).

You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our Services.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

Contact and account information may be retained for the duration of your relationship with us.

Usage data may be retained in aggregated, anonymized form for analytics purposes.

Payment information is retained only as long as needed to process transactions or comply with financial regulations.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.

Correction: Request corrections to inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal or contractual obligations.

Opt-Out: Opt out of marketing communications or certain data processing activities—e.g., targeted advertising).

Data Portability: Request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at hello@tekio.io. We will respond to your request within the timeframes required by applicable law.

9. International Data Transfers

Tekio Inc. is based in [insert country, e.g., the United States]. If you are located outside of [insert country], your personal information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your information during such transfers.

10. Third-Party Links

Our website or virtual platforms may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or by other means, such as email, where required by law. The updated policy will take effect on the date specified at the top of this document.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: hello@tekio.io